Baja California is stepping up its game when it comes to keeping your vacation stress-free. The state’s Tourism Office is inviting everyone—locals and visitors alike—to take its shiny new complaint system for a spin. Yes, it’s real. Yes, it works. And no, you don’t need a law degree to use it.
The idea is simple: if something goes wrong with a tour operator, hotel, rental car agency, or even a public official while you’re here, you can report it quickly through official, government-backed channels. It’s part of a permanent campaign to make sure service quality stays high and shady behavior gets addressed.
How it Works
Before you even book your adventure, you can check PROFECO’s “Buzón Comercial” (Commercial Mailbox) to see if your chosen provider has a clean track record—or a history you should avoid.
If trouble strikes during your trip, just send an email to assistance@baja.gob.mx. Include the name of the person or agency involved, their license plate or badge number, and the date, time, and place of the incident.
For those who like instant action, you’ve got options:
- 911 for emergencies
- 089 for anonymous tips
- 078 for roadside help from Ángeles Verdes
- (664) 624 2020 ext. 6411 for direct assistance from Baja’s Tourism Office
If you prefer to go digital, the State Attorney General’s virtual complaint portal is ready for you at https://cdtec.fgebc.gob.mx/cdtec/.
Why This Matters
Tourism is big business here, and the last thing Baja wants is for a bad experience to ruin your time—or our reputation. Officials say the goal is to protect both visitors and locals while keeping service standards high.
More importantly, this is your chance to actually try the system. It’s not just a dusty suggestion box. Reports go into a process designed to track, follow up, and resolve issues, whether you’re a weekend visitor or a full-time resident.
Industry Involvement
Tourism providers are also being encouraged to get on board. Hotels, tour operators, and other service businesses can participate by promoting the complaint system to customers. The more it’s used, the faster issues can be caught and fixed—something that benefits both sides.
Your Time to Shine
And if your complaint starts with, “The cops robbed me,” this is your moment to shine—or to finally tell your novella-worthy story. In fact, you can even share it in our comments (in addition to making the formal complaint, of course). Just don’t forget to have all the details the officials require, or your plot twist might flop.
Peace of Mind, Baja Style
In a place famous for sunny beaches, whale watching, and tacos worth crossing a border for, the last thing you should worry about is poor service or a questionable charge on your bill. This system helps keep things honest, fair, and fun.
So go ahead—plan that trip. If something’s not right, speak up. The government says it’s listening, and this time, it looks like they mean it.
After all, in Baja, the only thing that should be salty is your margarita.
